Best Western Plus Hotel Stellar

Good
Traveller Type: with friends
  : Fantastic location, our room looked over Oxford St and on to Hyde Park, there was a guest laundry on each floor which was nice spending a week in the hotel and not having to spend a fortune on hotel dry cleaning. Wifi was included free of charge in the booking price, and the hotel has its own cafe open really early for coffee and food throughout the day, they were open decent hours. 24/7 reception made us feel safe and secure, the front doors lock closed after around 7pm and require your room key to open, adding another nice security feature. each room has its own split system aircon giving you full control over the temperature and the bathrooms were spacious with big showers and removable/ adjustable handheld shower heads. the rooms had lots of windows and natural light, the windows also swung open and opened right up to let in fresh air and watch the hustle and bustle of Sydney unfold below. House keeping were prompt, consistently in timing and attended to the room everyday throughly. I loved that even when we had the “do not disturb” sign on, we would get a little note under the door saying “sorry we missed you” and if we needed anything to just press 7 on the phone and ask! a lovely little touch and the rooms were always sparkling. Housekeeping always went the extra mile and even washed any plates or cups we had left in the sink! Completely unexpected and really made us grateful to be staying there. The hotel also has luggage storage , so if you check out and still want to explore Sydney before you fly home, or you arrive before checkin, you can store your bags and go for a walk and the hotel call you to let you know when the room is ready. The rooms had a nice sized TV with the ability to stream Netflix etc from any of your devices and normal channels also. A good microbe, kettle, roasted sand which maker and a selection of tea and coffee which was refilled daily., or on request.
  : The hotel is dated and and could use a bit of modernisation. There are no facilities for business use, no pool or gym, there is only 1 lift servicing 6 floors and the lift is really, reaaallllyyy slow. Reception service and quality of service really depended on who you got at the time of day as to how helpful or out of the way they would go to help you. Although the hotel has a cafe and kitchen for the cafe, they have no room service available. Uber eats however was easy enough to get with plenty of options around the hotel. The water pressure in the showers was lacking and not strong at all. When making up your room, the fridge is stocked with a bottle of water. This had no price on it, silly to assume, but I did assume it was complementary, it wasn’t and has a $4.50 charge per bottle attached. No one tells you about this until you check out. The check in process is simple enough, but the multiple charges and holds on my card were annoying. The hotel holds the first night as a deposit, then they charge that hold on arrival, they then charge the remaining balance of the booking and then a seperate $1 hold for any incidentals, these are all done as seperate transactions and the process is clunky needing to swipe the card through an eftpos machine each time.

Wonderful
Traveller Type: family with young children
  : amazing location!!!
  : room was very clean but the bathroom had a mildew smell. apart from that it was perfect

Wonderful
Traveller Type: family with young children
  : location was great for Mardi Gras parade, walked to harbour bridge and opera house
  : the only fault was we booked for 2 adults and a child but a bed was not prepared for the child. the staff were amazing and got right onto it even though we checked in late. I’m guessing they assumed child would share with us perhaps