Shangri-La Hotel Sydney

Policies

WiFi is available in all areas and is free of charge.

Private parking is possible on site (reservation is not needed) and costs AUD 85 per day.

Pets are not allowed.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for AUD 275 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please inform Shangri-La Sydney in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
The name on the credit card used for the booking should correspond to the guest staying at the property.

A 1.5% credit card surcharge is applicable for all credit card transactions.

We require a credit card pre-authorisation or a prepayment of the full accommodation amount plus AU$145 per night for incidentals, for a guest to be able to check in to the hotel.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children aged 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult breakfast price.

Please note over New Years a non-refundable, non-transferable pre-payment is required.

Floor allocations will depend on the room type and date of arrival. Guests cannot request a specific floor during this time.

When booking 9 rooms or more, different policies and additional supplements will apply.

Please note that the parking fee may vary for vehicles over 2.1 meters in height.

Please note that Rollaway beds over NYE will be charged at $300 per night and $500 for Horizon Club Rooms and all Suites.

Operating hours for Altitude Restaurant and Blu Bar on Level 36 may vary during the Festive Season and on Public Holidays.

This hotel is offering emergency medical insurance coverage of up to USD 184,000 to eligible international guests, at no additional charge, should the guest be diagnosed with COVID-19 during their trip until 2022. For more information please contact the hotel.

The Lobby Lounge is temporarily closed